Frequently Asked Questions
Everything you need to know about your Illenium Official order.
How long will it take for my order to ship?
Standard domestic orders typically ship within 3-5 business days. During limited edition drop events, please allow up to 7-10 business days for processing due to high volume.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Please note that limited edition collaboration items and 'Final Sale' products are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the customer.
How should I care for my Illenium jerseys and hoodies?
To preserve the quality of the embroidery and prints, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid using bleach or ironing directly on the graphics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.
How can I track my package?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking link. You can also track your status directly through your account dashboard.